1. Introduction

Welcome to R2Net. We respect your privacy and are committed to protecting the personal data that you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website or use our services.
By accessing or using our website or services, you agree to this policy. If you do not agree with the terms, please do not use our website.

2. What Information We Collect
a) Information You Provide

Contact details: name, email address, phone number, postal address.

Account and billing information: payment method, account number, service plan selected.

Installation or service-usage details: address of installation, device identifiers, service configuration.

Communications: feedback, support requests, complaints, survey responses.

b) Information Automatically Collected

Device information: browser type & version, operating system, device identifiers.

Usage data: pages visited, time spent on website, click paths, referral source.

Log data: IP address, timestamp, browser settings, cookies/usage of tracking technologies.

c) Information from Third-Party Sources

We may obtain information about you from public databases, joint marketing partners or other third-party service providers — for example, to verify your address or assess eligibility for certain offers.

3. How We Use Your Information

We use the data we collect for purposes such as:

Providing you the requested services (installation, billing, account management).

Processing payments and managing subscriptions.

Communicating with you — service updates, account changes, promotions (where consent is given).

Improving our website, services and marketing — by analysing usage patterns.

Ensuring network security, preventing fraud or unauthorized activity.

Complying with legal or regulatory obligations (such as lawful interception, retention of records, etc.).

4. Sharing & Disclosure of Your Information

We will not sell your personal data. We may share your information with:

Service providers & partners: for example, payment processors, installation contractors, network maintenance providers — only as needed to deliver the services to you.

Legal & regulatory entities: if required by law, court order or to comply with regulation.

Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be part of the transferred assets (you will be notified if required).

Aggregated/Anonymised Data: we may share non-identifiable usage statistics with third parties for research or marketing purposes.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect data about your interaction with our website.
You can control cookies through your browser settings; however, disabling cookies may limit some features of our site.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected — including to meet our legal, regulatory, accounting and service requirements. After this period, we will securely delete or anonymise your data unless we are required to retain it longer by law.

7. Security of Your Information

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or method of electronic storage is fully secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

Access the personal data we hold about you.

Correct or update your data if inaccurate.

Request deletion or restriction of processing of your data.

Object to certain processing activities.

Withdraw your consent where processing is based on consent.

To exercise these rights, please contact us using the details in Section 11.

9. Children’s Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal data from children under this age. If you believe we have collected data of a child, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party sites not owned or controlled by us. We are not responsible for the privacy practices of those websites — we encourage you to review their policies.

11. Changes to this Policy

We may update this Privacy Policy from time to time. When we make changes we will revise the “Last Updated” date at the top of this page. Continued use of our website after the update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or want to exercise your privacy rights, please contact:
📞 Phone: +91-9958-388-111
📧 Email: [email protected]

📍 Address: Plot No. 2, Street No. 2, Devi Lal Colony, Near Sector 7 Extn., Gurgaon HR 122001